Right of withdrawal

Pursuant to articles 64 and following of the Consumer Code, the Consumer has the right to withdraw from the purchase without any penalty and without specifying the reason. To this end, he must send communication to Cannabis24h. via certified e-mail or registered letter with acknowledgment of receipt, to be sent within 3 working days of receipt of the Products.

  • The return of the Products subject to withdrawal must be carried out, at the Consumer's care and expense, by courier of his choice.
  • For the purposes of the valid exercise of the right of withdrawal, the Consumer must comply with the following conditions and methods:
  • the withdrawal may also apply limitedly to the individual Products covered by a single Contract of Sale, it being understood that the Consumer will not be able to exercise the withdrawal limited to a part of the single Product purchased;
  • all Products for which the Consumer has exercised the right of withdrawal must be intact like the original packaging, complete in all its parts including the packaging material, any seals affixed, as well as any accessory documentation;
  • if the Product for which the right of withdrawal has been exercised is damaged by Cannabis24h, the latter will only be required to notify the Consumer in order to allow him, where possible, to exercise his right of recourse against the chosen courier for the return of the products;
  • Cannabis24h will not be liable under any circumstances for damage, theft or loss of returned Products, until they have been returned. Any risk will therefore be borne exclusively by the Consumer.
  • Cannabis24h has the right to withdraw from each Contract of Sale concluded by the Customer or by the Consumer, giving the same written communication by e-mail and registered letter with return receipt, as well as not accepting any Order from users or Customers who have implemented non-compliant behaviors. regular.